For most repairs we do not need your software disks. 

But, if the operating system needs to be reinstalled we will need at least the Windows software.  This happens if the hard drive has to be replaced and occasionally in a very bad virus situation.  If you're not sure, we suggest that you bring in the disks with the computer.  We prefer to use the original disks whenever possible as they were configured for your specific hardware but if you can't locate the original disks we have installation disks that we can use.  Regardless,we do need your license information which is generally in a sticker on your computer.  You may also wish to have us reinstall your other software.  Examples of this include Microsoft Word, Excel, Quicken, and Family Tree Maker.  To reinstall these programs we will need the original disks and the installation key.  If you downloaded the software we will need the login information and site URL for the program.