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Due to the volatile nature of computer repairs, the Computer Cafe is not responsible for ANY LOSS OR CORRUPTION OF DATA or SOFTWARE before, during or after repairs. |
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Repairs will be done on a first come, first serve basis. Standard turnaround time for repairs is 2 to 4 business days based on the size of the repair queue. Repairs requiring special ordered parts could take longer. |
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Payment for repairs is due when the computer is picked up unless other arrangements are made in advance.
Payment for special orders of computer equipment is due when the order is placed.
We accept cash, check, Visa, MasterCard, Discover and American Express. |
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Cost of in shop repairs will not exceed $100 unless approved by customer. Parts needed for completion of repair will not be ordered until approved by the customer. |
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We will notify you when your computer has been repaired and is ready for pickup. Please pick up your computer within one week of completion of repairs. Computers / equipment that are left for more than 30 days without prior approval will be considered abandoned and will be disposed of or donated to a charitable organization. |
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All repairs are covered under our 30 day warranty starting from completion of work. Parts purchased from us may also carry manufacturer's warranties. Problems with repairs within 30 days that are due to virus and/or spy-ware infections are subject to our Virus & Spyware Removal Policy below. All warranty work will be done in a standard repair turnaround. |
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Virus and spyware removal are the most frequent requests that we receive. With virus & spyware removal there is always a tradeoff between getting all vestiges of the virus removed and preserving the files and programs that you count on.
Our general policy is to remove virus & spyware without reinstalling the operating system. Although there is some risk that all viruses will not be completely removed there is significantly less disruption for our clients.
If the virus infection is severe, operating system reinstallation may be the only viable option. While is it not common for viruses to persist after reinstalling the operating system it can still occur. This is usually because a file or e-mail that you wish to preserve contained an undetected virus.
What we warranty. If we removed viruses without reinstalling the operating system on your computer and the same viruses reappear within 15 days we recommend an operating system reinstallation. In this case, the charges you paid for the initial virus removal will be deducted from the reinstallation charge. |
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