Virus and spyware removal are the most frequent requests that we receive.  With virus & spyware removal there is always a tradeoff between getting all vestiges of the virus removed and preserving the files and programs that you count on. 

Our general policy is to remove virus & spyware without reinstalling the operating system.  Although there is some risk that all viruses will not be completely removed there is significantly less disruption for our clients. 

If the virus infection is severe, operating system reinstallation may be the only viable option.  While is it not common for viruses to persist after reinstalling the operating system it can still occur.  This is usually because a file or e-mail that you wish to preserve contained an undetected virus.

What we warranty.  If we removed viruses without reinstalling the operating system on your computer and the same viruses reappear within 15 days we recommend an operating system reinstallation.  In this case, the charges you paid for the initial virus removal will be deducted from the reinstallation charge.